Out of sorts

[mrs_sweetpeach]

I feel like whinging for a bit, and so I shall. Work is changing VoIP providers. Theoretically, this could be a good thing as the voice quality of our previous provider was awful. The new provider has its own issues, starting with a confusing interface and a poorly written users manual. For example, when you want to record the message callers hear when they call the main number, is the command "1-manage greetings" or is it "2-manage recordings"? No examples are given for either type.

And I have to reproduce my favorite bit from the manual (concerning adding extensions):

If you choose Option 1, then you can select 1 of 2 options:
Option 1: Retrieve employee voicemail or
NOTE:DO NOT CHOOSE THIS OPTION. IT SHOULD NOT BE ON THIS PAGE.
Option 2: Retrieve voicemail for a specific group account.

I may write more later. Right now I have to leave and visit with one of my friends at the funeral home. (She's fine; it is her mother who is no longer with us.)

Comments

[mrs-sweetpeach.livejournal.com]

All I can figure is that they were thinking "It's so much easier to put a line into the users manual than to actually fix the program!" I also like that the user isn't told what will happen if option 1 is selected. Does it just not work? Does something evil happen, for example, having all your custom settings deleted?