Blowing off steam

[mrs_sweetpeach]

Oh, am I ever annoyed. Yesterday I sent email to the customer support department of our new VOiP phone service to ask how people who have voicemail accounts but who do not have an actual phone line check their mailboxes. I also asked if this would be the same procedure I would use if I were checking my own voicemail from outside the building. Their answer?

"We would be happy to assist you. The easiest way to check your voicemail on one of your extensions is to simply dial it from your [VOip service's] phone. This will most likely take you right into the voicemail and then it will be like checking any other voicemail, dial *86, enter your pin and your will be on your way to checking your messages."

Completely unresponsive to my question. *grrrr*