Out of sorts

[mrs_sweetpeach]

I feel like whinging for a bit, and so I shall. Work is changing VoIP providers. Theoretically, this could be a good thing as the voice quality of our previous provider was awful. The new provider has its own issues, starting with a confusing interface and a poorly written users manual. For example, when you want to record the message callers hear when they call the main number, is the command "1-manage greetings" or is it "2-manage recordings"? No examples are given for either type.

And I have to reproduce my favorite bit from the manual (concerning adding extensions):

If you choose Option 1, then you can select 1 of 2 options:
Option 1: Retrieve employee voicemail or
NOTE:DO NOT CHOOSE THIS OPTION. IT SHOULD NOT BE ON THIS PAGE.
Option 2: Retrieve voicemail for a specific group account.

I may write more later. Right now I have to leave and visit with one of my friends at the funeral home. (She's fine; it is her mother who is no longer with us.)

Comments

[mrs-sweetpeach.livejournal.com]

A secret message would be clever and if it didn't mean bad things about the software or service provider, I think I might enjoy seeing one. Here I think the message is a not-so-subtle dig at the programmers. Rather than fix a known problem, we'll just include a line in the manual (with a hidden subtext of "and I so hate working for a company so lax about quality, I'll actually put this into the manual even though it could get me fired.")