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(And apropos of nothing, I planted work's AeroGarden this afternoon.)

Rant ahead

Sep. 8th, 2011 12:03 pm
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I hate dealing with people who work for alternative energy suppliers. Every single one I've ever spoken with, in person or by telephone, has refused to take no for an answer. Today's sales person kept apologizing for not be explaining things correctly and began shouting for her supervisor when it became clear my "we aren't interested" wasn't going to change.

I know the job situation in Michigan is dire, but I really wonder what the sales people think. Do they believe they are providing a valuable service, or are they so desperate they don't care?

I'm skeptical of all of the companies participating in Michigan's Gas Choice program. Not only are the sales people aggressive, but they usually misrepresent themselves as either employees of the gas company itself or as some sort of auditor hired to find overcharges in previously issued bills. Furthermore, I know from my own research that when the contract with an alternative supplier expires, that supplier will continue to provide gas but do so at a much higher rate. While the potential to save some money by signing with a supplier exists, I also know that I will have to terminate service with that supplier when the contractual period ends -- and that termination has to be timed just right -- not too soon, or early termination penalties are charged, and not too late or we'll end up paying too much for gas. And, regardless of what supplier we choose, Consumers Energy will continue to deliver the gas to our meter, handle billing, and perform any maintenance or emergency service needed. Taking everything into consideration, I'm making Consumers Energy my supplier of choice.
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There are men up on the roof, getting ready to lay down insulation and some new-fangled roofing material. Right now they're stripping off the old stuff, and removing the old and inefficient air conditioner while they're at it. From the sounds they're making, I won't be at all surprised if one of the men appears inside the building from a non-standard access point.
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Jebra made sure I saw these guys on the lawn this morning...




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Good lord, why me?

Yesterday, while changing clothes before dance class, I thought here I am, topless at work again. I figured that'd be it for the week, but nooooooo.
This morning I was in the women's washroom, preparing to use some toilet paper when my feet slid out from under me. The roof above the washroom has been leaking and this morning, although the floor looked dry, it wasn't. Now I'm a big girl and have lots of padding, so landing flat on my ass didn't hurt. It did, however, ruin my underwear. Funnily enough, just yesterday I bought a new package of Hi-Cut cotton briefs (Hanes, of course) and knew that Jebra had missed that bag when he unloaded our other purchases. So there was nothing for it but to go commando and make a quick trip out to the car.

So again, I ask, why me?

(And before someone asks, I *did* put my jeans back on before heading outdoors.)
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The PA I saw this morning diagnosed me with bronchitis and prescribed antibiotics and a cough suppressant. I've been home on the couch ever since.

Meanwhile, we weren't the only people who weren't at work today. Late this afternoon I received word that the boss is in the hospital; he had a stent put in this morning. Apparently he wasn't feeling well, went to the doctor (or maybe directly to the hospital, the details weren't clear) and was diagnosed with 80% blockage. Eeep.
mrs_sweetpeach: (Default)
Click here )
mrs_sweetpeach: (Default)
I'm at work, trying to pay our internet service provider. They want us to use their Portal to submit payment, which I would have no problem doing if my browser worked with their site. I have both Mozilla Firefox and Opera; unfortunately the only browser the site works with is Internet Explorer.

My advice: Never make it difficult for the client to pay you. Even if the other features on the site will not work with the client's browser, at least make the payment part functional.
mrs_sweetpeach: (Default)
Click here to see why (not to mention my latest knitting finish) )
mrs_sweetpeach: (Default)
I don't know what sort of spider this one is, only that he (she?) isn't a daddy-longlegs.

Click here if you aren't afraid of spiders )
mrs_sweetpeach: (Default)
We live and work in the suburbs of Detroit. Thursday, on my way out work, I noticed a very young fox skulking by the front door. We have (or possibly, had) a woodchuck living in the berm, and we've seen hawks hunting the birds who visit our bird-feeder, but I never expected to see anything as exotic as a wild fox.

Friday morning, on our way to the train station ([info]jebra is attending a U of C class reunion in Chicago this weekend and took the train), I noticed a couple standing in the nearly empty municipal parking lot lighting up a crack pipe.

*sigh* But click here if you'd like to see the scrapbook page I made for the fox )
mrs_sweetpeach: (Default)
We live and work in the suburbs of Detroit. Thursday, on my way out work, I noticed a very young fox skulking by the front door. We have (or possibly, had) a woodchuck living in the berm, and we've seen hawks hunting the birds who visit our bird-feeder, but I never expected to see anything as exotic as a wild fox.

Friday morning, on our way to the train station ([profile] jebra is attending a U of C class reunion in Chicago this weekend and took the train), I noticed a couple standing in the nearly empty municipal parking lot lighting up a crack pipe.

*sigh* But click here if you'd like to see the scrapbook page I made for the fox )
mrs_sweetpeach: (Default)
For the past couple of weeks I've been struggling with getting new business cards printed for the company. I use gimp as my graphics program, which means I get to specify color in RGB (and changing to a different graphics program is not an option). The printer, naturally, specifies its colors in CMYK. The company logo is supposed to be Pantone Blue. According to something I found somewhere on the web, Pantone Blue is 0.96,0,0,0 in CMYK. And according to http://web.forret.com, this translates to 10,255,255 in RGB (or, in hex, OAFFFF).

In an attempt to get the company logo to print in the correct shade of blue, I changed the blue of the logo from whatever it was in the graphics file (which turned into a muddy purple blue when the first set of cards came back from the printer) to OAFFFF.

Being a suspicious sort, I sent email to the printer with the new graphics image attached and asked them to look at it and tell me if it would print in Pantone Blue (or something reasonably close) before I ordered another full set.

I received a reply saying "The OAFFFF color is a bright sea green and when I convert it to CMYK, it is a darker bluish-green color." To my eye, looking at a swatch of Pantone Blue in the Pantone Color Guide, Pantone Blue is not at all green. I know that colors appear differently on different computer hardware, so the fact that the 0AFFFF version of the logo appears to be a very bright turquoise on my monitor does not mean much. But it still disturbs me that my printer rep sees the logo quite differently on her screen and that she tells me that it will print as bluish-green.

Having said all of that, should I go with the OAFFFF version of the logo? Should I change the logo to some other color and if so, what RGB do I use to end up with a logo that will print in a blue that looks like Pantone Blue?
mrs_sweetpeach: (Default)
For the past couple of weeks I've been struggling with getting new business cards printed for the company. I use gimp as my graphics program, which means I get to specify color in RGB (and changing to a different graphics program is not an option). The printer, naturally, specifies its colors in CMYK. The company logo is supposed to be Pantone Blue. According to something I found somewhere on the web, Pantone Blue is 0.96,0,0,0 in CMYK. And according to http://web.forret.com, this translates to 10,255,255 in RGB (or, in hex, OAFFFF).

In an attempt to get the company logo to print in the correct shade of blue, I changed the blue of the logo from whatever it was in the graphics file (which turned into a muddy purple blue when the first set of cards came back from the printer) to OAFFFF.

Being a suspicious sort, I sent email to the printer with the new graphics image attached and asked them to look at it and tell me if it would print in Pantone Blue (or something reasonably close) before I ordered another full set.

I received a reply saying "The OAFFFF color is a bright sea green and when I convert it to CMYK, it is a darker bluish-green color." To my eye, looking at a swatch of Pantone Blue in the Pantone Color Guide, Pantone Blue is not at all green. I know that colors appear differently on different computer hardware, so the fact that the 0AFFFF version of the logo appears to be a very bright turquoise on my monitor does not mean much. But it still disturbs me that my printer rep sees the logo quite differently on her screen and that she tells me that it will print as bluish-green.

Having said all of that, should I go with the OAFFFF version of the logo? Should I change the logo to some other color and if so, what RGB do I use to end up with a logo that will print in a blue that looks like Pantone Blue?

Venting

May. 14th, 2009 03:18 pm
mrs_sweetpeach: (Default)
PCI DSS compliance is driving me mad. I understand why there are rules concerning credit card data, but I am quite certain that the main reason that vendors collect and store credit card data is because that's what the credit card companies told us to do. Without it, we have nothing to show when the less honest among our clients decide not to pay for goods or services they received and run to their credit card provider claiming the charge was fraudulent.

This afternoon I explored the service that our credit card processor wants us to use to document compliance with PCI DSS. I couldn't find instructions on how to use the service, read through the FAQs, then tried searching for a users manual. I was so annoyed I had to scrapbook about it.

Click here )

And then alter the screencap and send it to fail blog.

Venting

May. 14th, 2009 03:18 pm
mrs_sweetpeach: (Default)
PCI DSS compliance is driving me mad. I understand why there are rules concerning credit card data, but I am quite certain that the main reason that vendors collect and store credit card data is because that's what the credit card companies told us to do. Without it, we have nothing to show when the less honest among our clients decide not to pay for goods or services they received and run to their credit card provider claiming the charge was fraudulent.

This afternoon I explored the service that our credit card processor wants us to use to document compliance with PCI DSS. I couldn't find instructions on how to use the service, read through the FAQs, then tried searching for a users manual. I was so annoyed I had to scrapbook about it.

Click here )

And then alter the screencap and send it to fail blog.
mrs_sweetpeach: (Default)
Oh, am I ever annoyed. Yesterday I sent email to the customer support department of our new VOiP phone service to ask how people who have voicemail accounts but who do not have an actual phone line check their mailboxes. I also asked if this would be the same procedure I would use if I were checking my own voicemail from outside the building. Their answer?

"We would be happy to assist you. The easiest way to check your voicemail on one of your extensions is to simply dial it from your [VOip service's] phone. This will most likely take you right into the voicemail and then it will be like checking any other voicemail, dial *86, enter your pin and your will be on your way to checking your messages."

Completely unresponsive to my question. *grrrr*
mrs_sweetpeach: (Default)
Oh, am I ever annoyed. Yesterday I sent email to the customer support department of our new VOiP phone service to ask how people who have voicemail accounts but who do not have an actual phone line check their mailboxes. I also asked if this would be the same procedure I would use if I were checking my own voicemail from outside the building. Their answer?

"We would be happy to assist you. The easiest way to check your voicemail on one of your extensions is to simply dial it from your [VOip service's] phone. This will most likely take you right into the voicemail and then it will be like checking any other voicemail, dial *86, enter your pin and your will be on your way to checking your messages."

Completely unresponsive to my question. *grrrr*
mrs_sweetpeach: (Default)
Oh, am I ever annoyed. Yesterday I sent email to the customer support department of our new VOiP phone service to ask how people who have voicemail accounts but who do not have an actual phone line check their mailboxes. I also asked if this would be the same procedure I would use if I were checking my own voicemail from outside the building. Their answer?

"We would be happy to assist you. The easiest way to check your voicemail on one of your extensions is to simply dial it from your [VOip service's] phone. This will most likely take you right into the voicemail and then it will be like checking any other voicemail, dial *86, enter your pin and your will be on your way to checking your messages."

Completely unresponsive to my question. *grrrr*
mrs_sweetpeach: (Default)
I feel like whinging for a bit, and so I shall. Work is changing VoIP providers. Theoretically, this could be a good thing as the voice quality of our previous provider was awful. The new provider has its own issues, starting with a confusing interface and a poorly written users manual. For example, when you want to record the message callers hear when they call the main number, is the command "1-manage greetings" or is it "2-manage recordings"? No examples are given for either type.

And I have to reproduce my favorite bit from the manual (concerning adding extensions):

If you choose Option 1, then you can select 1 of 2 options:
Option 1: Retrieve employee voicemail or
NOTE:DO NOT CHOOSE THIS OPTION. IT SHOULD NOT BE ON THIS PAGE.
Option 2: Retrieve voicemail for a specific group account.

I may write more later. Right now I have to leave and visit with one of my friends at the funeral home. (She's fine; it is her mother who is no longer with us.)
mrs_sweetpeach: (Default)
I feel like whinging for a bit, and so I shall. Work is changing VoIP providers. Theoretically, this could be a good thing as the voice quality of our previous provider was awful. The new provider has its own issues, starting with a confusing interface and a poorly written users manual. For example, when you want to record the message callers hear when they call the main number, is the command "1-manage greetings" or is it "2-manage recordings"? No examples are given for either type.

And I have to reproduce my favorite bit from the manual (concerning adding extensions):

If you choose Option 1, then you can select 1 of 2 options:
Option 1: Retrieve employee voicemail or
NOTE:DO NOT CHOOSE THIS OPTION. IT SHOULD NOT BE ON THIS PAGE.
Option 2: Retrieve voicemail for a specific group account.

I may write more later. Right now I have to leave and visit with one of my friends at the funeral home. (She's fine; it is her mother who is no longer with us.)
mrs_sweetpeach: (Default)
I feel like whinging for a bit, and so I shall. Work is changing VoIP providers. Theoretically, this could be a good thing as the voice quality of our previous provider was awful. The new provider has its own issues, starting with a confusing interface and a poorly written users manual. For example, when you want to record the message callers hear when they call the main number, is the command "1-manage greetings" or is it "2-manage recordings"? No examples are given for either type.

And I have to reproduce my favorite bit from the manual (concerning adding extensions):

If you choose Option 1, then you can select 1 of 2 options:
Option 1: Retrieve employee voicemail or
NOTE:DO NOT CHOOSE THIS OPTION. IT SHOULD NOT BE ON THIS PAGE.
Option 2: Retrieve voicemail for a specific group account.

I may write more later. Right now I have to leave and visit with one of my friends at the funeral home. (She's fine; it is her mother who is no longer with us.)
mrs_sweetpeach: (Default)
After spending far too much time researching PCI data security standards and thinking about what's actually needed to be secure, I've found what is likely to be the best certification program around.



And if you don't believe me, think about this: Heartland Payment Systems disclosed that intruders hacked into the computers it uses to process 100 million payment card transactions per month for 175,000 merchants and that the intruders had access to those systems for multiple weeks during late 2008. This in spite of the fact Heartland was certified as PCI compliant months before the breach occurred.
mrs_sweetpeach: (Default)
After spending far too much time researching PCI data security standards and thinking about what's actually needed to be secure, I've found what is likely to be the best certification program around.



And if you don't believe me, think about this: Heartland Payment Systems disclosed that intruders hacked into the computers it uses to process 100 million payment card transactions per month for 175,000 merchants and that the intruders had access to those systems for multiple weeks during late 2008. This in spite of the fact Heartland was certified as PCI compliant months before the breach occurred.
mrs_sweetpeach: (Default)
After spending far too much time researching PCI data security standards and thinking about what's actually needed to be secure, I've found what is likely to be the best certification program around.



And if you don't believe me, think about this: Heartland Payment Systems disclosed that intruders hacked into the computers it uses to process 100 million payment card transactions per month for 175,000 merchants and that the intruders had access to those systems for multiple weeks during late 2008. This in spite of the fact Heartland was certified as PCI compliant months before the breach occurred.
mrs_sweetpeach: (Default)
Have any of you had to deal with PCI DSS (Payment Card Industry Data Security Standards)? The company work uses to process credit card payments claims that the various credit card associations have made new rules and that as a result we'll have to jump through a bunch of hoops to be able to keep accepting credit cards. I just completed a survey that was obviously written by a committee of computer programmers.
mrs_sweetpeach: (Default)
Have any of you had to deal with PCI DSS (Payment Card Industry Data Security Standards)? The company work uses to process credit card payments claims that the various credit card associations have made new rules and that as a result we'll have to jump through a bunch of hoops to be able to keep accepting credit cards. I just completed a survey that was obviously written by a committee of computer programmers.
mrs_sweetpeach: (Default)
Have any of you had to deal with PCI DSS (Payment Card Industry Data Security Standards)? The company work uses to process credit card payments claims that the various credit card associations have made new rules and that as a result we'll have to jump through a bunch of hoops to be able to keep accepting credit cards. I just completed a survey that was obviously written by a committee of computer programmers.
mrs_sweetpeach: (Default)
But! We now have *everything* out of the old building. All I have left to do is to turn the keys in to the landlord. I plan to drop off one set on our way to work on Monday, then drop off the others after I've collected them from my coworkers.

Now I get to catch my breath, then it's off to load yet another truck with the gear the band will need tomorrow. They'll be playing at the Franklin Cider Mill. This is a new gig for them, so I have no idea what to expect. I don't even know if they're playing out in the open or if there's some sort of band shell.
mrs_sweetpeach: (Default)
But! We now have *everything* out of the old building. All I have left to do is to turn the keys in to the landlord. I plan to drop off one set on our way to work on Monday, then drop off the others after I've collected them from my coworkers.

Now I get to catch my breath, then it's off to load yet another truck with the gear the band will need tomorrow. They'll be playing at the Franklin Cider Mill. This is a new gig for them, so I have no idea what to expect. I don't even know if they're playing out in the open or if there's some sort of band shell.
mrs_sweetpeach: (Default)
Work has been moving into our new offices for the past week. The move began on Saturday, when we moved our big computer system into its new home. Monday we began moving the rest of the stuff. [insanejournal.com profile] jebra and I have been working 10-12 hour days, trying to get everything out before the end of the month.

Today, while we were having lunch at the new office, my coworker remarked that he doesn't have that much to pack and move.

Guess which office is his:
Click here )
mrs_sweetpeach: (Default)
Work has been moving into our new offices for the past week. The move began on Saturday, when we moved our big computer system into its new home. Monday we began moving the rest of the stuff. [livejournal.com profile] jebra and I have been working 10-12 hour days, trying to get everything out before the end of the month.

Today, while we were having lunch at the new office, my coworker remarked that he doesn't have that much to pack and move.

Guess which office is his:
Click here )
mrs_sweetpeach: (Default)
Work has been moving into our new offices for the past week. The move began on Saturday, when we moved our big computer system into its new home. Monday we began moving the rest of the stuff. [livejournal.com profile] jebra and I have been working 10-12 hour days, trying to get everything out before the end of the month.

Today, while we were having lunch at the new office, my coworker remarked that he doesn't have that much to pack and move.

Guess which office is his:
Click here )

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